Felicity joined the firm in 2000. Along with her role as practice manager, she manages the administration team and monitors client care.
Felicity’s role includes internal personnel, HR and training. Felicity was instrumental in the firm gaining Investors In People status.
She organises and oversees marketing events and projects and ensures that all clients are offered our Professional Fee Protection - an insurance product to protect and safeguard our clients against the cost of HM Revenue and Customs investigations, thus ensuring the client is well represented at a competive annual premium.
John, a local businessman,says 'Felicity has saved me over £2,500 by recommending that I take out the annual Fee protection cover. CSB have a great team through all departments.”